Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We may collect information you voluntarily provide, including:

• Name, title, agency, and contact details
• Requests for demonstrations, pricing, or RFP information
• Communications submitted through forms, email, or support channels
• Account credentials and user profile information for authorized users

1.2 Information Collected Automatically

When you visit our public website, we may collect limited technical information such as:

• IP address and browser type
• Device and operating system information
• Pages visited and general usage analytics

This information is used to maintain website functionality and improve performance. It does not include access to agency criminal justice data within secure systems.

1.3 Information Collected Through Use of Services

When agencies use Justice Compliance systems, operational data may be processed in accordance with agency instructions and contractual agreements. This may include compliance records, case-related metadata, or administrative system data. Justice Compliance processes this information as a service provider on behalf of the agency.

2. How We Use Your Information

We use information for the following purposes:

• To provide, operate, and support our products and services
• To respond to inquiries, requests, and support tickets
• To manage user access and system security
• To improve system performance and reliability
• To comply with legal, regulatory, and contractual obligations

We do not use law enforcement or agency system data for advertising or unrelated commercial purposes.

3. Law Enforcement & Agency Data

Justice Compliance acts as a service provider and data processor on behalf of law enforcement agencies and government organizations.

• Law enforcement agencies retain ownership and control of all operational, investigative, compliance, and criminal justice data.
• Justice Compliance processes agency data solely to deliver contracted services and in accordance with agency instructions and contractual terms.
• Agency data is not sold, mined, or used for advertising, profiling, or unrelated commercial purposes.
• Access to agency systems is controlled through role-based permissions, audit logging, and agency-defined policies.

For clarity, “agency data” includes criminal justice information and other regulated data managed within Justice Compliance systems. Public website analytics and similar data are managed separately and are not used to access or profile agency system data.

4. How We Share Information

We may share information only as necessary:

• With authorized service providers supporting system operations under confidentiality obligations
• When required by law, regulation, or valid legal process
• With agency authorization or instruction

We do not sell personal information.

5. Data Security

Justice Compliance implements administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

Security measures include, as appropriate:

• Role-based access controls and agency-specific configuration of user permissions
• Audit logging and monitoring of system activity
• Encryption of data in transit and at rest
• Secure infrastructure and access management practices

Controls are designed to support CJIS-aligned security expectations and follow a shared responsibility model. Justice Compliance is responsible for platform-level security controls, while agencies are responsible for user authorization, access approvals, and policy enforcement within their organizations.

No security system can be guaranteed to be completely secure. Justice Compliance maintains and improves safeguards on an ongoing basis but cannot provide absolute assurances.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the public Justice Compliance website to support basic functionality and analytics.

Secure, authenticated law enforcement systems provided by Justice Compliance are not used for advertising tracking, behavioral advertising, or consumer profiling.

You may adjust browser settings to control cookies for public website use. Additional details about cookies used on the public website may be provided in a separate cookie notice.

7. Data Retention

Information is retained only as long as necessary to fulfill business, contractual, or legal requirements.

Agency data retention within Justice Compliance systems is governed by agency policy, jurisdictional requirements, and contractual terms. Justice Compliance follows agency instructions and contractual obligations regarding retention and deletion of agency-controlled data.

8. Your Rights and Choices

Depending on applicable law, individuals may have rights to request access to, correction of, or deletion of certain personal information, subject to legal and operational constraints.

Requests related to data processed by Justice Compliance on behalf of an agency should generally be directed to the relevant agency, which controls access and decision-making for that data.

Requests related to Justice Compliance’s own website or business contact information may be submitted using the contact information below. We will respond in accordance with applicable law and contractual obligations.

9. Third-Party Services

Justice Compliance may integrate with third-party systems at an agency’s direction. These services are governed by their own privacy policies and contractual terms.

Agencies remain responsible for determining which third-party services to use in connection with their deployment and for reviewing the associated privacy and security practices.

10. International Data Transfers

Justice Compliance services are primarily hosted in the United States.

Any international data transfers, if applicable, are limited, subject to contractual safeguards, and carried out in accordance with applicable legal requirements. Agencies may specify hosting and data residency preferences through contractual arrangements where available.

11. Children’s Privacy

Justice Compliance services are intended for authorized government and organizational users. We do not knowingly collect personal information directly from children.

If we become aware that information has been collected in a manner inconsistent with this policy, we will take appropriate steps to address the issue.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Agencies and users should review this policy periodically. Continued use of our services after changes are posted will be interpreted in light of applicable contracts and legal requirements.

13. Contact Us

For questions regarding this Privacy Policy or data practices, contact:

Justice Compliance

Email: privacy@justicecompliance.com

Phone: 1-800-JUSTICE-1

If you are a law enforcement agency or government organization with specific privacy or compliance questions, please contact us directly using the details above.